Code of Fair Treatment

  1. Stay Informed about Communication Channels:

Make sure you are fully aware of our communication channels. Stay connected and informed about updates, announcements, and important information regarding your accounts.

Example: Regularly check your email for official communications from us, and ensure that your contact information is up-to-date in our records to receive timely updates.

  1. Clear and transparent Fees and Charges:

Understand the costs associated with your financial products and/or services to make informed decisions.

Example: Review our comprehensive tariff of charges available on our website or contact our contact center +971600555522 for detailed information on charges related to your accounts or services.

Link: https://www.ajmanbank.ae/site/tariff-of-charges-retail.html

  1. Empower Yourself with Product Knowledge:

Learn how to read product Key Fact Sheets (KFS) before signing any account or finance agreement. Empower yourself with the knowledge to make well-informed decisions.

Example: Before agreeing to any financial product and/or service, take the time to review the Key Facts Statement (KFS) provided. It contains essential information about the product terms, conditions, and associated risks. For more details on the accounts KFS, please visit:

https://www.ajmanbank.ae/site/accounts-2.html

  1. Know Your Rights and Responsibilities:

Ensure you are aware of your rights and responsibilities as our valued customer. Stay informed about the privileges and obligations that come with your relationship with us.

Example:  Familiarize yourself with our Customer Rights and Responsibilities guide, available on our website, to understand the principles that govern our interactions with you and your role as a customer.

For inquiries please reach out to us by calling our call center at +971600555522  or emailing info@ajmanbank.ae.

 

Your opinion matters, please share your thoughts by clicking on the below survey link:

https://forms.office.com/r/H4qHGPDhW7

How was your experience?

We'd love to know.

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